
COMPLAINTS PROCEDURE
Merbury Management Limited is a leading vehicle sourcing specialist, registered as a limited company in England and Wales, number 07813593 (Incorporated 18thOctober 2011).
Complaints contact details:
Merbury Management Ltd
4 Flixton View
Oulton Broad
Lowestoft
Suffolk
NR32 3GZ
Phone: 01502 566155
Email: pm@merburymanagement.co.uk
Credit Brokering
Merbury Management Limited undertake to provide the highest standard of service whilst acting responsibly at all times. If, however, in the unlikely event that you do have a complaint regarding the credit broking service we provide you with then please let us know in person, by post, email or using the contact form on our website and we will seek to resolve your complaint promptly. If you are not satisfied with our response you may wish to take your complaint to the Financial Ombudsman Service.
In order to contact the Financial Ombudsman Service, you should contact them as follows:
Exchange Tower
London
E14 9SR
Telephone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk”
All other services
Merbury Management Limited undertake to provide the highest standard of service whilst acting responsibly at all times. If, however, in the unlikely event that you do have a complaint regarding the services we provide you with then please let us know in person by using the contacts details above or using the contact form on our website and we will seek to resolve your complaint promptly.